Customer Success Manager

Description

Verivend is a fast-growing fintech company, changing the way businesses transact with their customers and vendors. Our Software-as-a-Service platform connects businesses with their customers and vendors to reduce the friction, time, and costs associated with receivables, payables, and reconciliation efforts, resulting in fundamental improvements to cashflow clarity and predictability for our customers.

In addition to getting paid faster through Verivend’s platform built around invoice innovation, businesses immediately gain the ability to administer RFPs, Quotes and Purchase Orders, and transact with all of their customers and vendors.

Verivend’s Core Values are dedicated to the following areas:

  • Commitment to Clients – Without our clients Verivend does not exist. A fierce commitment to client satisfaction is the lifeblood of our company. We will always go above and beyond to support our client base by being the most responsive to all customer service needs.
  • Personal Development – The personal and professional goals of each employee is a top priority to our company. We have a continued commitment to allow all employees to develop both professionally and personally as they grow their careers, and believe it is the responsibility of each employee to assist one other in that journey.
  • Transparency – Openness, honesty, communication, and accountability are at the core of all that we do. There’s never room for egos and everyone always has access to the same information.
  • Diversity and Inclusion – Verivend has an unwavering commitment to diversity and inclusion. Bringing varied perspectives and backgrounds is essential to innovation. Collaboration among team members with diverse points of view generates insightful and greater visions, which better serve our clients, employees, and community.

With headquarters in our hometown of Buffalo, NY, and a flexible, dynamic workforce, Verivend and its employees provide the fastest and most secure way for businesses to do business.

Summary

Verivend is looking for a Customer Success Manager to serve as a key member of our team. In this role, you will partner with the Sales Team and Company Leadership to support and grow our prospective and existing customers.

Responsibilities

  • Conducting daily demos for prospective customers
  • Working to onboard new customers
  • Developing relationships and following up with prospective and existing customers
  • Developing a daily cadence with Verivend’s Outside Sales Team to provide support and customer service to all existing customers and successfully creating new opportunities with prospective customers
  • Dedication to the growth and success of existing customers

Qualifications

  • Bachelor’s degree or equivalent work experience
  • Previous sales and customer service experience
  • Excellent interpersonal skills and ability to effectively communicate over the phone and via email
  • Organizational skills for managing a book of business and tasks to be completed on a daily basis
  • This is a highly active role that requires multi-tasking ability and strong organization skills with a results-orientated candidate who thrives on meeting and exceeding company goals
  • Familiarity with Hubspot and MS Office desired

We are a welcoming and diverse team with a wide range of backgrounds and experiences.  

Verivend is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Job Category: Customer Success
Job Type: Full-Time
Job Location: Buffalo

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